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Privacy Policy

Mount Shikhar Financial Services Limited ("Company", "we", "our", or "us") is committed to protecting the privacy of individuals, companies, and businesses who interact with us, including customers, applicants, and visitors to our platforms. This Privacy Policy describes how we collect, use, share, and safeguard your personal information in accordance with applicable Indian laws and Reserve Bank of India (RBI) regulations.

By accessing our services or providing your information, you consent to the collection and use of your data as outlined in this Policy.

1. Scope

This Privacy Policy applies to all users of our financial services and website/mobile applications, including loan applicants and customers who use our products or engage with us digitally or otherwise.

2. Information We Collect

We may collect the following categories (not limited to) of personal and financial information:

Personal Information

  • Full name
  • Date of birth
  • Gender
  • Photograph
  • Contact details (email, phone number, address)

Identity and KYC Details

  • PAN card
  • Aadhaar number (masked or tokenised as per RBI & UIDAI norms)
  • Voter ID, Passport, Driving License, etc.
  • Signature or biometric data (if applicable)

Financial and Employment Information

  • Bank account details
  • Income proof and salary slips
  • Employment details
  • Credit history

Device and Usage Data

  • IP address
  • Browser type and version
  • Location data (if enabled)
  • Device identifiers
  • App usage and interaction data

3. Purpose of Data Collection

We collect and process your information for the following (but not limited to) purposes:

  • Identity verification and KYC compliance
  • Loan eligibility assessment and credit risk evaluation
  • Loan disbursal, servicing, and recovery
  • Compliance with RBI and other legal obligations
  • Fraud detection and security monitoring
  • Customer support and dispute resolution
  • Internal analytics and business improvement
  • Marketing and promotional communication (with explicit consent)

4. Data Sharing and Disclosure

We may share your information with:

  • Credit bureaus (e.g., CIBIL, Equifax) for credit assessment and reporting
  • RBI, SEBI, UIDAI, and other regulatory authorities as required by law
  • Payment gateway providers, banks, and financial institutions
  • Legal or enforcement authorities for fraud prevention or investigation
  • Technology partners, cloud service providers, and analytics providers (under confidentiality agreements)

We do not sell your personal data to any third party.

5. Data Retention

Your personal data will be retained only as long as necessary for:

  • The purpose for which it was collected
  • Compliance with legal and regulatory obligations
  • Resolution of disputes and enforcement of agreements

After the retention period, your data is securely destroyed or anonymized.

6. Data Security

We implement appropriate technical and organizational measures to safeguard your data. However, it may be noted that no digital platform is entirely risk-free. You are advised to take reasonable precautions when sharing information online.

7. Your Rights

As per Indian data protection laws, you have the right to:

  • Access your personal data
  • Request correction or updates to inaccurate data
  • Withdraw consent (where processing is based on consent)
  • Lodge complaints with relevant authorities, such as the RBI Ombudsman or Data Protection Authority (once notified)

To exercise your rights, please contact our Grievance Officer (see Section 10).

8. Cookies and Tracking

Our website/app may use cookies and similar technologies to:

  • Analyze usage trends
  • Enhance user experience
  • Remember user preferences

You can manage cookie preferences via your browser settings.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

10. Grievance Redressal

In compliance with RBI digital lending guidelines and IT Act rules, you may contact us as per the Grievance Redressal Mechanism mentioned on our website - www.mountshikhar.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal, regulatory, or operational changes. We encourage you to periodically review this page.

12. Contact Us

For general questions or data-related concerns, please contact:

Name: Ashish Kumar Singh

Email: grievance@mountshikhar.com

13. Force Majeure

The various commitments outlined and made by the Company shall be applicable under the normal operating environment. In the event of any Force Majeure circumstances, the Company may not be able to fulfill the objectives under the Privacy Policy to the entire satisfaction of the borrowers, the stakeholders and the public in general.